Refund Policy

Last updated: January 8, 2025

Our Commitment to You

At Placy, we stand behind the quality of our AI coaching services. This refund policy outlines the conditions under which refunds are available and our process for handling refund requests.

Refund Eligibility

14-Day Money-Back Guarantee

We offer a full refund within 14 days of purchase if you're not satisfied with our service.

  • • Full refund available for first-time purchases
  • • Must be requested within 14 days of purchase date
  • • Applies to all course packages and consultations
  • • No questions asked policy

Eligible Circumstances

  • • Technical issues preventing access to content
  • • Service not delivered as promised
  • • Duplicate charges or billing errors
  • • Cancellation before course start date
  • • Medical or emergency situations

Non-Refundable Items

The following items are not eligible for refunds:

  • • Completed courses or consultations (after 14-day period)
  • • Digital downloads that have been accessed
  • • Services used extensively (more than 50% completion)
  • • Promotional or discounted items (special conditions apply)
  • • Third-party service fees or payment processing charges

How to Request a Refund

Step-by-Step Process

  1. 1. Contact our support team via email
  2. 2. Provide your order details and reason
  3. 3. Wait for confirmation and processing
  4. 4. Receive refund within 5-7 business days

Required Information

  • • Full name and email address
  • • Order number or transaction ID
  • • Date of purchase
  • • Reason for refund request
  • • Payment method used

Processing Times & Methods

Refund Timeline

1-2

Days

Request Review

3-5

Days

Processing

5-7

Days

Refund Received

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

  • • Credit/Debit Cards: 5-7 business days
  • • UPI/Digital Wallets: 3-5 business days
  • • Net Banking: 5-7 business days
  • • Bank Transfer: 7-10 business days

Partial Refunds

In certain circumstances, partial refunds may be offered:

  • • Course partially completed (prorated based on usage)
  • • Service interruption or technical issues
  • • Downgrade from premium to basic services
  • • Cancellation after course commencement

Special Circumstances

Emergency Situations

We understand that unexpected situations may arise. In cases of medical emergencies, family crises, or other extraordinary circumstances, we may offer extended refund periods or special consideration on a case-by-case basis.

Technical Issues

If technical problems prevent you from accessing our services, we will first attempt to resolve the issue. If resolution is not possible, a full refund will be provided regardless of the time elapsed since purchase.

Contact for Refunds

To request a refund or ask questions about our refund policy:

📧 Email: hello@placy.in
📞 Phone: +91 93688 08175
⏰ Support Hours: Monday-Friday, 9 AM - 6 PM IST

Subject Line: Please use "Refund Request - [Your Order Number]" for faster processing of your refund request.